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Hotkey within drop-downs
In vFire, when you selected a drop-down, you could the first letter of the word and you would be taken to the area of the list that the item would be - e.g., S for Servers. This makes completing the forms easier.This suggestion is bring back the h...0 Reviewed by Alemba Product Manager
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Forward Schedule of Change to allow for different colours for changes
At present all entries on the FSC appear as pink. Would like the ability to have varying colours based on the type of request (i.e emergency in red, standard green etc). These should be configurable using a colour pallete to allow for variation ba...0 Reviewed by Alemba Product Manager
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Add history entry for files uploaded via Drag and Drop
Currently files uploaded in 10.4.23 and 10.5.6 do not add a history entry when they are added to the call2 Reviewed by Alemba Product Manager
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Provide more options when configuring call history for users on the portal
We would like a way to set the level of detail shown in the history of a case on the portal that would be visible to the end user when viewing their calls. e.g. instead of showing all call history including system notation actions like forwarded t... -
Make Daily Stats link optional
Please can you make the Daily Stats link that takes us to the Daily Call Statistic 'report' optional, we'd like to not have is displayed on our navigation? They information is not helpful (and not accurate).0 Reviewed by Alemba Product Manager
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Conditional Branch - add ability to configure what happens if NO rules are met
This would simplify some of the conditional branches created - and would allow for odd scenarios when RULES are not met. Currently the request just stops and no tasks are active. It would be nice to (at a minimum) build in an email/task to the adm...1 Reviewed by Alemba Product Manager
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SLA Stop Clock Reasons
Currently when you stop the clock on a call / request there is just a free text box to type a reason. the ability to select a particular option from a dropdown field would be ideal for this screen to ensure analysts are putting a reason and also w...0 Reviewed by Alemba Product Manager
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Allow customers to set requests as favourite
It would be good if customers could mark requests they use a lot as favourites and then pin these to the portal home screen to make accessing them quicker0 Reviewed by Alemba Product Manager
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Task actions on Conversation Widget
Allow Task Actions to be added to the Request Conversation History so users looking at SSP can see Task Updates as well as Request Updates.0 Reviewed by Alemba Product Manager
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Font size options in Designer
Font size on HTML fields go 8px, 10px, 12px, 14px, 18px. It would be good to have 16px, 14 is the same as normal text so no good if you want it to stand out but 18 is a bit to large.