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Include Bulk Update capability for Knowledge Administration
When doing knowledge administration on hundreds of articles, a bulk update capability that would allow moving articles between profiles and types, and updating other data in bulk would be extremely beneficial
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Reviewed by Alemba Product Manager
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Disable Select as an type option
Currently in the self-service portal, when selecting Type of call, the user is able to choose the word Select.. as a option - and log the call with this. By not making this possible to choose, the calls will be logged correctly with less delay.1 Reviewed by Alemba Product Manager
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Allow HTML Boxes to use "Click-Through" Hyperlinks
Currently, if you add something to a HTML configured text field (such as one of the large text fields in a call screen) you cannot "click-through" hyperlinks added to that field. If there are any external information sources that will be useful i...0 Reviewed by Alemba Product Manager