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Make Daily Stats link optional
Please can you make the Daily Stats link that takes us to the Daily Call Statistic 'report' optional, we'd like to not have is displayed on our navigation? They information is not helpful (and not accurate).0 Reviewed by Alemba Product Manager
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Conditional Branch - add ability to configure what happens if NO rules are met
This would simplify some of the conditional branches created - and would allow for odd scenarios when RULES are not met. Currently the request just stops and no tasks are active. It would be nice to (at a minimum) build in an email/task to the adm...1 Reviewed by Alemba Product Manager
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Share Rules between screens of the same screen set
Any rules that are created for a specific screen set should be available to all other screens of the same screen set. e.g. I create a number of rules that hide fields based on a specific value on a portal screen, those same rules should be availab...0 Awaiting Release Assignment
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SLA Stop Clock Reasons
Currently when you stop the clock on a call / request there is just a free text box to type a reason. the ability to select a particular option from a dropdown field would be ideal for this screen to ensure analysts are putting a reason and also w...0 Reviewed by Alemba Product Manager
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The customer would like the ability to use radio buttons on screen designs
The customer would like the ability to use radio buttons on screen designs. This would be available as a new option in the "create new field" section of designer and you would be able to select a list just like when creating a drop down, list box ...0 Awaiting Release Assignment
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Allow customers to set requests as favourite
It would be good if customers could mark requests they use a lot as favourites and then pin these to the portal home screen to make accessing them quicker0 Reviewed by Alemba Product Manager
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Change Calendar to show change freezes
We'd like to be able to see change freeze periods on our forward schedule of change calendar.Our change manager often gets asked when change freezes are by analysts so it would be great if there were somewhere they could check in Alemba, or get pr...
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Reviewed by Alemba Product Manager
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Filters on all fields made visible on SSP my calls, my approvals etc
Our customer have feedback that it would be useful to them to have a filter option so they could group similar case types together. e.g. as we have single portal but multiple partitions and business support areas (IT, HR, Finance) they find it dif...0 Reviewed by Alemba Product Manager
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Task actions on Conversation Widget
Allow Task Actions to be added to the Request Conversation History so users looking at SSP can see Task Updates as well as Request Updates.0 Reviewed by Alemba Product Manager
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Font size options in Designer
Font size on HTML fields go 8px, 10px, 12px, 14px, 18px. It would be good to have 16px, 14 is the same as normal text so no good if you want it to stand out but 18 is a bit to large.