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Dates in Email Templates
I use a date field in a message template – this shows the date, but also a time. Because only a date is used it defaults to also including 12:00AM. Would it be possible in the future to have it only show a date?0 Reviewed by Alemba Product Manager
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Font size options in Designer
Font size on HTML fields go 8px, 10px, 12px, 14px, 18px. It would be good to have 16px, 14 is the same as normal text so no good if you want it to stand out but 18 is a bit to large.0 Reviewed by Alemba Product Manager
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Include call update details in the call history
Include details regarding which fields were updated in the call's history. For instance, it would be helpful to know what a call's type was originally set as and what it was changed to when a call is updated. This same functionality would be benef...0 Reviewed by Alemba Product Manager
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Shorter Dates in date field columns
Can we use a shorter date format for the date columns? Using the long format takes up too much space. It looks nice, but is not very practical. Better formats could be dd Mon YY HH:MM ( e.g. 6 Oct 20 09:00), DD-MON-YY HH:MM (e.g. 06-OCT-20 09:00) ... -
Dynamic KB searches as you type
If you type text on the KB search it becomes a dynamic search as you type (like suggested knowledge)0 Reviewed by Alemba Product Manager
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Ability to Clone Rules in Designer
It would be nice to be able to clone, save or copy rules in designer if needed0 Awaiting Release Assignment
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Core menu structure unnecessarily complicated
Why when creating a new incident, does the user need to click on Call - Incident - Default? This CORE menu structure is unnecessarily complex, the nested menus need to be improved.0 Reviewed by Alemba Product Manager
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Allow KB Authors to specify contributors
Currently the auther of an article is the person who created the article, notifications for review etc are sent to this person. Furthermore, constibutors can only be added by the person actually editing the article, which can be difficult dependin...
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Reviewed by Alemba Product Manager
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Ability to set the date field to only allow selection of current or future dates
On the Service Request submission screen, it would be great if we could have the ability to set the date field to only accept current and future dates when filled in by the end user on the Self Service Portal.0 Reviewed by Alemba Product Manager
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Change Published to Customer Portal KBs to display Customer Hits instead of Service Desk hits
Currently there's no way to view how many views a published to customer portal KB has, it'll only show how many views from the service desk. This'd be extremely useful to see what KBs are actually serving a purpose on the portal and help us work t...0 Reviewed by Alemba Product Manager