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3
Vote
Task actions on Conversation Widget
Allow Task Actions to be added to the Request Conversation History so users looking at SSP can see Task Updates as well as Request Updates.
Created 14 Dec 14:44 by Haydn Walker
ASM10 / Self Service Portal
0
Reviewed by Alemba Product Manager
14
Vote
Provide more options when configuring call history for users on the portal
We would like a way to set the level of detail shown in the history of a case on the portal that would be visible to the end user when viewing their calls. e.g. instead of showing all call history including system notation actions like forwarded t...
Created 09 Dec 15:09 by Guest
ASM10 / Self Service Portal
0
Reviewed by Alemba Product Manager
3
Vote
Font size options in Designer
Font size on HTML fields go 8px, 10px, 12px, 14px, 18px. It would be good to have 16px, 14 is the same as normal text so no good if you want it to stand out but 18 is a bit to large.
Created 11 Dec 15:18 by Guest
ASM10 / Screen Designer
0
Reviewed by Alemba Product Manager
25
Vote
In Calls Outstanding add a column to display the total number of calls that are linked as children to that call
This will allow our analysts to see which calls have the most number of linked calls to assist them with prioritizing their workload
Created 01 Nov 10:22 by Guest
vFire v9 / IPK
0
Reviewed by Alemba Product Manager
26
Vote
Auto 'stop the clock' on certain IPK Status Titles
Be able to stop the SLA clock automatically when a call is deferred/assigned to a particular status. E.G. Awaiting Resource
Created 13 Jul 16:43 by Guest
vFire v9 / IPK
0
Reviewed by Alemba Product Manager
2
Vote
Block editing of Active Directory Polled Person Records
Enable analysts to edit all person records except for those polled from Active Directory. Editing these records causes issues with the poll the next day.
Created 15 Mar 14:01 by Julie Dixon
ASM10 / Database
0
Reviewed by Alemba Product Manager
4
Vote
Filters on all fields made visible on SSP my calls, my approvals etc
Our customer have feedback that it would be useful to them to have a filter option so they could group similar case types together. e.g. as we have single portal but multiple partitions and business support areas (IT, HR, Finance) they find it dif...
Created 16 Aug 13:21 by Rob Armson
ASM10 / Self Service Portal
0
Reviewed by Alemba Product Manager
23
Vote
Search features in Portal
The Search currently allowed in Portal is VERY limited with only the ability to search in a narrow scope (open, closed less than 1 week, closed less than 4 weeks), and offers no ability to search past that even if the number is known. Simply provi...
Created 27 Feb 15:11 by Kelli Clarke
vFire v9 / Search
3
Reviewed by Alemba Product Manager
32
Vote
Extend the CMDB Bulk Update tool
extend the CMDB Bulk Update tool the other CMDB Entities such as People, Locations, Organisations, Juristictions, Contracts etc. Customers who manage the CMDB predominantly through CSV files or Manually would benefit from extending the CMDB Bulk U...
Created 23 Jul 15:04 by Product Management Alemba
vFire v9 / CMDB
2
Awaiting Release Assignment
5
Vote
Allow customers to set requests as favourite
It would be good if customers could mark requests they use a lot as favourites and then pin these to the portal home screen to make accessing them quicker
Created 27 Apr 11:56 by Guest
ASM10 / Self Service Portal
0
Reviewed by Alemba Product Manager
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